Imibuzo evame ukubuzwa

Nansi eminye imibuzo evame ukubuzwa.

Q. Ngikukhansela kanjani ukubhalisa kwami?
A.

Ukubhalisa kwewebhu

Lapho uthenga ukubhalisa kwewebhu, uthole i-imeyili enesihloko esilandelayo:
Your {Target App name} subscription receipt

Eduze kwasezansi kwe-imeyili, khetha isixhumanisi esilandelayo:
customer portal.

Ekhasini elivulekayo, khetha inkinobho elandelayo ukuze ukhansele ukubhalisa kwakho:
Cancel subscription

iOS

  1. Vula uhlelo Lwezilungiselelo ku-iPhone yakho.
  2. Thepha igama lakho.
  3. Thepha Okubhaliselwe.
  4. Khetha ukubhalisa ofuna ukukukhansela.
  5. Thepha okuthi Khansela Ukubhalisa. Uma inkinobho yokukhansela ingaboniswa noma kuvela umlayezo wokuphelelwa yisikhathi ngombala obomvu, ukubhalisa sekuvele kukhanseliwe.
Buka imiyalelo esemthethweni ye-Apple

Android

  1. Vula uhlelo lwe-Google Play bese uqinisekisa ukuthi ungene nge-Akhawunti ye-Google oyisebenzise ekuthengeni.
  2. Thepha isithonjana sephrofayela yakho.
  3. Thepha Izinkokhelo nokubhaliselwe, bese uthepha Okubhaliselwe.
  4. Khetha ukubhalisa ofuna ukukukhansela.
  5. Thepha okuthi Khansela ukubhalisa bese ulandela imiyalelo esesikrinini.
Buka imiyalelo esemthethweni ye-Google Play

Ukususa uhlelo akukukhanseli ukubhalisa kwakho.

Q. Ngishintshe ifoni. Ngikubuyisela kanjani ukuthenga kwami kwe-Pro?
A.

Thepha isithonjana senqola, bese uthepha okuthi Buyisela Okuthengiwe. Uhlelo lwakho luzoshintshela enguqulweni ye-Pro ngemva kokuba ukuthenga kubuyiselwe ngempumelelo.

Lapho isithonjana senqola sinyamalala, inguqulo ye-Pro isibuyiselwe ngempumelelo.

Q. Ngingayisebenzisa i-akhawunti yami ekhokhelwayo ku-iOS, ku-Android nakuwebhu?
A.

Siyaxolisa, kodwa okwamanje izinhlelo ezikhokhelwayo zithengwa ngokwehlukana enkundleni ngayinye. Ukuthenga okwenziwe ku-iOS, ku-Android noma kuwebhu okwamanje akunakwabelwana ngakho kwezinye izinkundla.

Sicabanga ngokusekela ukusetshenziswa kokuthenga okukodwa ezinkundleni eziningi esikhathini esizayo.

Q. Ngithenge inguqulo ekhokhelwayo, kodwa angikwazi ukusebenzisa izici ezikhokhelwayo.
A.

Kuye ngoxhumano lwakho, kungathatha imizuzwana embalwa kuya emashumini ambalwa emizuzwana ukuze ukuthenga kwakho kuvele ohlelweni. Sicela uvale uhlelo ngokuphelele bese uluqala kabusha.

Uma isithonjana senqola esisekhanda lohlelo sinyamalala ngemva kokuqala kabusha uhlelo, inguqulo ekhokhelwayo isiyasebenza.

Uma ungakakwazi ukusebenzisa izici ezikhokhelwayo, sicela uqinisekise ukuthi ukuthenga kwakho kuqedwe ngempumelelo.

Ukubhalisa kwewebhu

Lapho ukuthenga kuwebhu kuqedwa ngempumelelo, uzothola i-imeyili enesihloko esilandelayo:
Irisidi yokubhalisa kwakho ku-{name of the app you purchased}

iOS

  1. Vula uhlelo Lwezilungiselelo ku-iPhone yakho.
  2. Thepha igama lakho.
  3. Thepha Okubhaliselwe.

Android

  1. Vula uhlelo lwe-Google Play bese uqinisekisa ukuthi ungene nge-Akhawunti ye-Google oyisebenzise ekuthengeni.
  2. Thepha isithonjana sephrofayela yakho.
  3. Thepha Izinkokhelo nokubhaliselwe, bese uthepha Okubhaliselwe.

Uma ukuthenga kwakho kuqediwe futhi ukhokhile kodwa isithonjana senqola sisaboniswa, sicela usebenzise isici sokubuyisela.

Thepha isithonjana senqola, bese uthepha okuthi Buyisela Okuthengiwe. Uhlelo lwakho luzoshintshela enguqulweni ye-Pro ngemva kokuba ukuthenga kubuyiselwe ngempumelelo.

Uma unerekhodi lokuthenga futhi isithonjana senqola sesinyamalele kodwa ungakakwazi ukusebenzisa izici ezikhokhelwayo, sicela usithinte usinikeze imininingwane.

Q. Angikwazi ukukhipha ifayela ngempumelelo.
A.

Okokuqala, sicela uhlole ukuthi ungakwazi yini ukukhipha ifayela lesampula noma ifayela elisanda kwakhiwa. Uma kuyifayela elithile kuphela elingakhipheki, inkinga ingase ihlobane nokuqukethwe kwalo.

Uma inkinga ivela efayeleni elithile kuphela, sicela usithinte usinikeze lolu lwazi:

  • Qinisekisa ukuthi ungakwazi ukukhipha ifayela lesampula, bese uchaza ukuthi yifayela elithile kuphela elingakhipheki.
  • Uma kungenzeka, chaza ifayela olidalile bese usazisa ukuthi ungakwazi yini ukusithumelela lona ukuze siphenye.
  • Uma ungakwazi ukusithumelela ifayela, sicela ufake ikheli le-imeyili esingaxhumana nawe kulo.
  • Ithimba lethu lokwesekwa lingakuthinta uma kudingeka likucele ukuba uthumele ifayela ukuze siphenye inkinga.

Sicela uqaphele ukuthi singase singakwazi ukuphenya zonke izimo.

Q. Ingabe ikhona inguqulo yamakhompyutha ye-Windows noma ye-Mac?
A.

Sinikeza inguqulo yewebhu noma isandiso se-Chrome sezinhlelo zethu eziningi. Lezi zingasetshenziswa ku-Windows naku-Mac, futhi sithemba ukuthi uzozizama.

Q. Ngingayicela kanjani imbuyiselo yemali?
A.

Inqubo yokubuyiselwa imali incike epulatifomu othenge kuyo.

Ukukhansela ukubhalisa akubuyiseli izinkokhelo esezikhokhiwe. Ukubuyiselwa imali akuqinisekisiwe futhi kubuyekezwa ngokwezinqubomgomo zepulatifomu ngayinye nezimo zokuthenga.

Ukubhalisa kwewebhu

Ukuze ucele ukubuyiselwa imali yokuthenga kuwebhu, sicela uxhumane nathi usinikeze lokhu okulandelayo:

  • Igama lohlelo lokusebenza oluthengiwe
  • Ikheli le-imeyili elisetshenziswe ekuthengeni
  • Usuku lokuthenga
  • Isizathu sokucela ukubuyiselwa imali

Ukunikeza imininingwane eku-imeyili yerisidi yokuthenga enesihloko esilandelayo kuzosisiza siqinisekise ukuthenga kwakho:
Your {Target App name} subscription receipt

Ngemva kokubuyekeza ukuthenga kwakho, sizokwazisa ukuthi kuyafaneleka yini ukubuyiselwa imali.

iOS

Ngokuthenga nokubhalisa okwenziwe nge-App Store, sicela ucele ukubuyiselwa imali ku-Apple.

  1. Ngena ngemvume ekhasini le-Apple elithi Bika Inkinga.
  2. Khetha okuthi Cela ukubuyiselwa imali.
  3. Khetha isizathu sokucela kwakho ukubuyiselwa imali.
  4. Khetha uhlelo lokusebenza noma ukubhalisa bese uthumela isicelo sakho.

I-Apple inquma ukuthi ukubuyiselwa imali kuzovunywa yini. Sicela uxhumane ne-Apple futhi ukuze uhlole isimo sesicelo sakho.

Vula ikhasi le-Apple elithi Bika Inkinga
Buka imiyalelo esemthethweni ye-Apple yokubuyiselwa imali

Android

Ngokuthenga nokubhalisa okwenziwe nge-Google Play, sicela ucele ukubuyiselwa imali ku-Google Play.

  1. Vula ikhasi le-Google Play lokucela ukubuyiselwa imali.
  2. Ngena ngemvume nge-Akhawunti ye-Google esetshenziswe ekuthengeni.
  3. Khetha lokho okuthengile bese ulandela imiyalelo esesikrinini ukuze uthumele isicelo sakho.

Ukufaneleka kokubuyiselwa imali kunqunywa ngokwezinqubomgomo ze-Google Play zokubuyiselwa imali nezimo zokuthenga. Kwezinye izimo, njengalapho sekudlule isikhathi esithile kusukela ekuthengeni, i-Google Play ingase ikuyalele ukuthi uxhumane nomthuthukisi wohlelo lokusebenza.

Uma uyalelwa ukuthi uxhumane nathi, sicela ufake inombolo ye-oda lakho, eqala ngo-GPA., nesizathu sokucela ukubuyiselwa imali.

Vula ikhasi le-Google Play lokucela ukubuyiselwa imali

Ukucela ukubuyiselwa imali kungase kungakukhanseli ngokuzenzakalela ukubhalisa kwakho. Ukuze umise izinkokhelo zesikhathi esizayo, sicela ubheke nokuthi Ngikukhansela kanjani ukubhalisa kwami? ngenhla.