Imibuzo ebuzwa rhoqo

Nantsi eminye imibuzo ebuzwa rhoqo.

Q. Ndilurhoxisa njani umrhumo wam?
A.

Umrhumo wewebhu

Xa wawuthenga umrhumo wewebhu, wafumana i-imeyile enalo mxholo ulandelayo:
Your {Target App name} subscription receipt

Kufutshane nasezantsi kwi-imeyile, khetha eli khonkco lilandelayo:
customer portal.

Kwiphepha elivulekayo, khetha eli qhosha lilandelayo ukuze urhoxise umrhumo wakho:
Cancel subscription

iOS

  1. Vula usetyenziso lweSetingi kwi-iPhone yakho.
  2. Cofa igama lakho.
  3. Cofa kuMirhumo.
  4. Khetha umrhumo ofuna ukuwurhoxisa.
  5. Cofa kuRhoxisa Umrhumo. Ukuba iqhosha lokurhoxisa aliboniswa okanye umyalezo wokuphelelwa ubonakala ngombala obomvu, umrhumo sele urhoxisiwe.
Bona imiyalelo esemthethweni yeApple

Android

  1. Vula usetyenziso lweGoogle Play uze uqinisekise ukuba ungene kwiAkhawunti kaGoogle eyasetyenziselwa ukuthenga.
  2. Cofa i-ayikhoni yeprofayile yakho.
  3. Cofa kuNtlawulo nemirhumo, uze ucofe kuMirhumo.
  4. Khetha umrhumo ofuna ukuwurhoxisa.
  5. Cofa kuRhoxisa umrhumo uze ulandele imiyalelo ekwisikrini.
Bona imiyalelo esemthethweni yeGoogle Play

Ukucima usetyenziso akuwurhoxisi umrhumo wakho.

Q. Nditshintshe ifowuni. Ndikubuyisela njani ukuthenga kwam iPro?
A.

Cofa i-ayikhoni yenqwelo yokuthenga, uze ucofe kuBuyisela izinto ezithengiweyo. Usetyenziso lwakho luza kutshintshela kuhlobo lwePro emva kokuba ukuthenga kubuyiselwe ngempumelelo.

Xa i-ayikhoni yenqwelo yokuthenga inyamalala, uhlobo lwePro lubuyiselwe ngempumelelo.

Q. Ndingayisebenzisa iakhawunti yam ehlawulelwayo kwi-iOS, kwiAndroid, nakwiwebhu?
A.

Siyaxolisa, kodwa izicwangciso ezihlawulelwayo ngoku zithengwa ngokwahlukeneyo kwiqonga ngalinye. Ukuthenga okwenziwe kwi-iOS, kwiAndroid, okanye kwiwebhu akunakusetyenziswa kwamanye amaqonga okwangoku.

Sicinga ngokuxhasa ukusetyenziswa kokuthenga okukodwa kumaqonga amaninzi kwixesha elizayo.

Q. Ndithenge uhlobo oluhlawulelwayo, kodwa andikwazi ukusebenzisa iimpawu ezihlawulelwayo.
A.

Ngokuxhomekeke kuqhagamshelwano lwakho, kungathatha imizuzwana embalwa ukuya kumashumi aliqela emizuzwana ukuba ukuthenga kwakho kubonakale. Nceda uluvale ngokupheleleyo usetyenziso uze uluqalise kwakhona.

Ukuba i-ayikhoni yenqwelo yokuthenga ephezulu iyanyamalala emva kokuqalisa kwakhona usetyenziso, uhlobo oluhlawulelwayo luyasebenza.

Ukuba usengakwazi ukusebenzisa iimpawu ezihlawulelwayo, nceda uqinisekise ukuba ukuthenga kwakho kugqitywe ngempumelelo.

Umrhumo wewebhu

Xa ukuthenga kwiwebhu kugqitywe ngempumelelo, uza kufumana i-imeyile enalo mxholo ulandelayo:
Irisithi yomrhumo wakho we-{name of the app you purchased}

iOS

  1. Vula usetyenziso lweSetingi kwi-iPhone yakho.
  2. Cofa igama lakho.
  3. Cofa kuMirhumo.

Android

  1. Vula usetyenziso lweGoogle Play uze uqinisekise ukuba ungene kwiAkhawunti kaGoogle eyasetyenziselwa ukuthenga.
  2. Cofa i-ayikhoni yeprofayile yakho.
  3. Cofa kuNtlawulo nemirhumo, uze ucofe kuMirhumo.

Ukuba ukuthenga kwakho kugqityiwe kwaye intlawulo yenziwe kodwa i-ayikhoni yenqwelo yokuthenga isaboniswa, nceda usebenzise umsebenzi wokubuyisela.

Cofa i-ayikhoni yenqwelo yokuthenga, uze ucofe kuBuyisela izinto ezithengiweyo. Usetyenziso lwakho luza kutshintshela kuhlobo lwePro emva kokuba ukuthenga kubuyiselwe ngempumelelo.

Ukuba unerekhodi yokuthenga kwaye i-ayikhoni yenqwelo yokuthenga inyamalele kodwa usengakwazi ukusebenzisa iimpawu ezihlawulelwayo, nceda uqhagamshelane nathi usinike iinkcukacha.

Q. Andikwazi ukuthumela ifayile ngempumelelo.
A.

Okokuqala, nceda ujonge ukuba ungayithumela na ifayile yomzekelo okanye ifayile esandul’ ukwenziwa. Ukuba yifayile ethile kuphela engenakuthunyelwa, ingxaki isenokuxhomekeka kumxholo wayo.

Ukuba ingxaki yenzeka kwifayile ethile kuphela, nceda uqhagamshelane nathi usinike olu lwazi lulandelayo:

  • Qinisekisa ukuba ungayithumela ifayile yomzekelo, uze uchaze ukuba yifayile ethile kuphela engenakuthunyelwa.
  • Ukuba kunokwenzeka, chaza ifayile oyenzileyo uze usazise ukuba ungasithumelela na ifayile ukuze siphande.
  • Ukuba ungasithumelela ifayile, nceda uquke idilesi ye-imeyile esinokuqhagamshelana nawe kuyo.
  • Iqela lethu lenkxaso lisenokuqhagamshelana nawe xa kuyimfuneko lize likucele ukuba uthumele ifayile ukuze siphande ingxaki.

Nceda uqaphele ukuba sisenokungakwazi ukuphanda yonke imeko.

Q. Ngaba lukhona uhlobo lwekhompyutha lweWindows okanye lweMac?
A.

Sinikezela ngohlobo lwewebhu okanye ulwandiso lweChrome kuninzi lwee-app zethu. Ezi zinokusetyenziswa kwiWindows nakwiMac, kwaye sinethemba lokuba uza kuzizama.

Q. Ndingayicela njani imbuyekezo yemali?
A.

Inkqubo yokubuyiselwa imali ixhomekeke kwiqonga othenge kulo.

Ukurhoxisa umrhumo akubuyisi iintlawulo esele zenziwe. Ukubuyiselwa imali akuqinisekiswanga kwaye izicelo ziphononongwa ngokwemigaqo yeqonga ngalinye neemeko zokuthenga.

Umrhumo wewebhu

Ukucela ukubuyiselwa imali ngento oyithenge kwiwebhu, nceda uqhagamshelane nathi usinike olu lwazi lulandelayo:

  • Igama le-app ethengiweyo
  • Idilesi ye-imeyile esetyenziselwe ukuthenga
  • Umhla wokuthenga
  • Isizathu sokucela ukubuyiselwa imali

Ukusinika ulwazi olukwi-imeyile yerisithi yokuthenga enomxholo olandelayo kuya kusinceda siqinisekise ukuthenga kwakho:
Your {Target App name} subscription receipt

Emva kokuphonononga ukuthenga kwakho, siza kukwazisa ukuba kuyakufanelekela na ukubuyiselwa imali.

iOS

Xa uthenge okanye ubhalisele umrhumo nge-App Store, nceda ucele ukubuyiselwa imali ku-Apple.

  1. Ngena kwiphepha lika-Apple elithi Xela Ingxaki.
  2. Khetha Cela ukubuyiselwa imali.
  3. Khetha isizathu sesicelo sakho sokubuyiselwa imali.
  4. Khetha i-app okanye umrhumo uze uthumele isicelo sakho.

U-Apple ugqiba ukuba ukubuyiselwa imali kuya kuvunywa na. Nceda uqhagamshelane no-Apple ukuze ujonge nemeko yesicelo sakho.

Vula iphepha lika-Apple elithi Xela Ingxaki
Jonga imiyalelo esemthethweni ka-Apple yokubuyiselwa imali

Android

Xa uthenge okanye ubhalisele umrhumo nge-Google Play, nceda ucele ukubuyiselwa imali ku-Google Play.

  1. Vula iphepha le-Google Play lokucela ukubuyiselwa imali.
  2. Ngena ngeAkhawunti kaGoogle esetyenziselwe ukuthenga.
  3. Khetha into oyithengileyo uze ulandele imiyalelo ekwisikrini ukuthumela isicelo sakho.

Ukufaneleka kokubuyiselwa imali kugqitywa ngokwemigaqo ye-Google Play yokubuyiselwa imali neemeko zokuthenga. Kwezinye iimeko, njengaxa sele kudlule ixesha elithile emva kokuthenga, i-Google Play inokukuyalela ukuba uqhagamshelane nomphuhlisi we-app.

Ukuba uyalelwe ukuba uqhagamshelane nathi, nceda uquke inombolo yeodolo yakho, eqala ngo-GPA., nesizathu sokucela ukubuyiselwa imali.

Vula iphepha le-Google Play lokucela ukubuyiselwa imali

Ukucela ukubuyiselwa imali kusenokungawurhoxisi ngokuzenzekelayo umrhumo wakho. Ukumisa iintlawulo ezizayo, nceda ujonge naku Ndingawurhoxisa njani umrhumo wam? ngasentla.