Su'aalaha inta badan la isweydiiyo

Halkan waxaa ku yaal qaar ka mid ah su'aalaha inta badan la isweydiiyo.

Q. Sideen u joojin karaa rukumashadayda?
A.

Rukumashada shabakadda

Markii aad iibsatay rukumashada shabakadda, waxaad heshay iimayl leh cinwaankan:
Your {Target App name} subscription receipt

Meel u dhow qaybta hoose ee iimaylka, dooro xiriiriyahan:
customer portal.

Bogga furma, dooro badhankan si aad u joojiso rukumashadaada:
Cancel subscription

iOS

  1. Ka fur abka Dejinta iPhone-kaaga.
  2. Taabo magacaaga.
  3. Taabo Rukumashooyinka.
  4. Dooro rukumashada aad rabto inaad joojiso.
  5. Taabo Jooji Rukumashada. Haddii badhanka joojintu aanu muuqan ama farriin dhicitaan ay casaan ku soo baxdo, rukumashada mar hore ayaa la joojiyay.
Eeg tilmaamaha rasmiga ah ee Apple

Android

  1. Fur abka Google Play oo hubi inaad ku soo gashay Koontada Google ee aad wax ku iibsatay.
  2. Taabo astaanta boggaaga shakhsiga ah.
  3. Taabo Lacag-bixinnada iyo rukumashooyinka, kadibna Rukumashooyinka.
  4. Dooro rukumashada aad rabto inaad joojiso.
  5. Taabo Jooji rukumashada oo raac tilmaamaha shaashadda.
Eeg tilmaamaha rasmiga ah ee Google Play

Tirtiridda abku ma joojinayso rukumashadaada.

Q. Waxaan beddelay taleefankayga. Sideen u soo ceshan karaa iibsashadayda Pro?
A.

Taabo astaanta gaadhiga wax iibsiga, kadibna taabo Soo Celi Iibsashooyinka. Abkaagu wuxuu u wareegi doonaa nooca Pro marka iibsashada si guul leh loo soo celiyo.

Marka astaanta gaadhiga wax iibsigu baaba'do, nooca Pro si guul leh ayaa loo soo celiyay.

Q. Ma ku isticmaali karaa koontadayda lacagta leh iOS, Android, iyo shabakadda?
A.

Waan ka xunnahay, laakiin qorshayaasha lacagta leh hadda si gaar ah ayaa looga iibsadaa madal kasta. Iibsasho lagu sameeyay iOS, Android, ama shabakadda hadda laguma wadaagi karo madallada kale.

Waxaan ka fikiraynaa inaan mustaqbalka taageerno in hal iibsasho lagu isticmaalo madallo badan.

Q. Waxaan iibsaday nooca lacagta leh, laakiin ma isticmaali karo sifooyinka lacagta leh.
A.

Iyadoo ku xiran xiriirkaaga, waxay qaadan kartaa dhowr ilbiriqsi ilaa dhowr iyo toban ilbiriqsi in iibsashadaadu ka muuqato abka. Fadlan gebi ahaanba xidh abka, kadibna dib u fur.

Haddii astaanta gaadhiga wax iibsiga ee qaybta sare ay baaba'do markaad dib u furto abka, nooca lacagta leh wuu shaqaynayaa.

Haddii aadan weli isticmaali karin sifooyinka lacagta leh, fadlan xaqiiji in iibsashadaadu si guul leh u dhammaatay.

Rukumashada shabakadda

Marka iibsashada shabakadda si guul leh u dhammaato, waxaad heli doontaa iimayl leh cinwaankan:
Rasiidka rukumashadaada {name of the app you purchased}

iOS

  1. Ka fur abka Dejinta iPhone-kaaga.
  2. Taabo magacaaga.
  3. Taabo Rukumashooyinka.

Android

  1. Fur abka Google Play oo hubi inaad ku soo gashay Koontada Google ee aad wax ku iibsatay.
  2. Taabo astaanta boggaaga shakhsiga ah.
  3. Taabo Lacag-bixinnada iyo rukumashooyinka, kadibna Rukumashooyinka.

Haddii iibsashadaadu dhammaatay oo lacagta la bixiyay laakiin astaanta gaadhiga wax iibsigu weli muuqato, fadlan isticmaal sifada soo celinta.

Taabo astaanta gaadhiga wax iibsiga, kadibna taabo Soo Celi Iibsashooyinka. Abkaagu wuxuu u wareegi doonaa nooca Pro marka iibsashada si guul leh loo soo celiyo.

Haddii aad haysato diiwaanka iibsashada oo astaanta gaadhiga wax iibsigu baaba'day laakiin aadan weli isticmaali karin sifooyinka lacagta leh, fadlan nagala soo xiriir faahfaahinta.

Q. Si guul leh uma dhoofin karo fayl.
A.

Marka hore, fadlan hubi inaad dhoofin karto fayl tusaale ah ama fayl cusub oo la sameeyay. Haddii fayl gaar ah oo keliya aan la dhoofin karin, dhibaatadu waxay ku xirnaan kartaa waxa uu ka kooban yahay.

Haddii dhibaatadu ku dhacdo fayl gaar ah oo keliya, fadlan nagala soo xiriir macluumaadkan:

  • Xaqiiji inaad dhoofin karto fayl tusaale ah, oo sharax in faylka gaarka ah oo keliya aan la dhoofin karin.
  • Haddii ay suurtagal tahay, sharax faylka aad samaysay oo noo sheeg inaad noo soo diri karto faylka si aan u baarno.
  • Haddii aad noo soo diri karto faylka, fadlan ku dar cinwaan iimayl oo aan kugula soo xiriiri karno.
  • Kooxdayada taageerada ayaa kula soo xiriiri karta marka loo baahdo, kuna weydiin karta inaad faylka soo dirto si aan u baarno dhibaatada.

Fadlan ogow inaan laga yaabo inaan baaritaan ku samayn karin kiis kasta.

Q. Ma jiraa nooc kombiyuutar oo loogu talagalay Windows ama Mac?
A.

Waxaan bixinnaa nooc shabakadeed ama kordhin Chrome ah inta badan abyadayada. Kuwan waxaa lagu isticmaali karaa Windows iyo Mac, waxaana rajaynaynaa inaad tijaabiso.

Q. Sideen u codsan karaa lacag-celin?
A.

Habka lacag-celintu wuxuu ku xiran yahay madasha aad wax ka iibsatay.

Joojinta rukumashadu ma soo celinayso lacagihii hore loo bixiyay. Lacag-celin lama dammaanad qaado, waxaana codsiyada lagu qiimeeyaa siyaasadaha madal kasta iyo duruufaha iibsiga.

Rukumashada shabakadda

Si aad u codsato lacag-celin iib aad ka samaysay webka, fadlan nala soo xiriir adigoo bixinaya macluumaadkan:

  • Magaca abka la iibsaday
  • Cinwaanka iimaylka loo isticmaalay iibsiga
  • Taariikhda iibsiga
  • Sababta loo codsanayo lacag-celinta

Bixinta macluumaadka ku jira iimaylka rasiidka iibsiga ee leh cinwaanka soo socda waxay naga caawin doontaa xaqiijinta iibsigaaga:
Your {Target App name} subscription receipt

Markaan dib u eegno iibsigaaga, waxaan ku ogeysiin doonnaa inuu u qalmo lacag-celin iyo in kale.

iOS

Iibsiyada iyo rukumashooyinka laga sameeyay App Store, fadlan lacag-celin ka codso Apple.

  1. Gal bogga Report a Problem ee Apple.
  2. Dooro Codso lacag-celin.
  3. Dooro sababta aad u codsanayso lacag-celinta.
  4. Dooro abka ama rukumashada oo gudbi codsigaaga.

Apple ayaa go'aamisa in lacag-celinta la oggolaado iyo in kale. Fadlan sidoo kale la xiriir Apple si aad u hubiso xaaladda codsigaaga.

Fur bogga Report a Problem ee Apple
Eeg tilmaamaha rasmiga ah ee Apple ee lacag-celinta

Android

Iibsiyada iyo rukumashooyinka laga sameeyay Google Play, fadlan lacag-celin ka codso Google Play.

  1. Fur bogga codsiga lacag-celinta ee Google Play.
  2. Ku gal Koontada Google ee loo isticmaalay iibsiga.
  3. Dooro iibsiga oo raac tilmaamaha shaashadda si aad u gudbiso codsigaaga.

U-qalmitaanka lacag-celinta waxaa lagu go'aamiyaa siyaasadaha lacag-celinta ee Google Play iyo duruufaha iibsiga. Xaaladaha qaarkood, sida marka waqti ka soo wareegay iibsiga, Google Play waxay kuu sheegi kartaa inaad la xiriirto soo-saaraha abka.

Haddii laguu sheego inaad nala soo xiriirto, fadlan ku dar lambarka dalabkaaga, oo ku bilaabma GPA., iyo sababta aad u codsanayso lacag-celinta.

Fur bogga codsiga lacag-celinta ee Google Play

Codsiga lacag-celintu si toos ah uma joojin karo rukumashadaada. Si aad u joojiso lacagaha mustaqbalka lagaa qaadayo, fadlan sidoo kale eeg Sideen u joojiyaa rukumashadayda? ee kor ku qoran.