Mibvunzo inowanzo bvunzwa

Heino mimwe mibvunzo inowanzo bvunzwa.

Q. Ndinorega sei kuzvinyoresa kwangu?
A.

Kunyoresa kwepawebhu

Pawakatenga kunyoresa kwepawebhu, wakagamuchira email ine musoro unotevera:
Your {Target App name} subscription receipt

Nechepazasi peemail, sarudza link inotevera:
customer portal.

Papeji rinovhurika, sarudza bhatani rinotevera kuti urege kunyoresa kwako:
Cancel subscription

iOS

  1. Vhura app yeZvirongwa paiPhone yako.
  2. Baya zita rako.
  3. Baya Zvawakanyoresa.
  4. Sarudza kunyoresa kwaunoda kurega.
  5. Baya Rega Kunyoresa. Kana bhatani rekurega risingaoneki kana kuti paine mashoko matsvuku ekuti kunyoresa kwapera, kunyoresa kwacho kwakatoregerwa.
Ona mirayiridzo yepamutemo yeApple

Android

  1. Vhura app yeGoogle Play uye iva nechokwadi chekuti wakapinda muAkaundi yeGoogle yawakashandisa kutenga.
  2. Baya chidhori cheprofile yako.
  3. Baya Kubhadhara nezvawakanyoresa, wozobaya Zvawakanyoresa.
  4. Sarudza kunyoresa kwaunoda kurega.
  5. Baya Rega kunyoresa wotevera mirayiridzo iri pasikirini.
Ona mirayiridzo yepamutemo yeGoogle Play

Kudzima app hakuregi kunyoresa kwako.

Q. Ndakachinja foni. Ndinodzoreredza sei kutenga kwangu kwePro?
A.

Baya chidhori chengoro yekutenga, wozobaya Dzoreredza Zvakatengwa. App yako ichachinja kuita vhezheni yePro kana zvakatengwa zvadzoreredzwa zvinobudirira.

Kana chidhori chengoro yekutenga chanyangarika, vhezheni yePro yadzoreredzwa zvinobudirira.

Q. Ndinogona kushandisa akaundi yangu inobhadharwa paiOS, Android, nepawebhu here?
A.

Tine urombo, asi parizvino zvirongwa zvinobhadharwa zvinotengwa zvakasiyana papuratifomu imwe neimwe. Zvakatengwa paiOS, Android, kana pawebhu hazvigoni kushandiswawo pane mamwe mapuratifomu parizvino.

Tiri kufunga nezvekutsigira kushandisa chinhu chakatengwa kamwe chete pamapuratifomu akawanda mune ramangwana.

Q. Ndakatenga vhezheni inobhadharwa, asi handikwanisi kushandisa maficha anobhadharwa.
A.

Zvichienderana nekubatana kwako neinternet, zvinogona kutora masekonzi mashoma kusvika kumakumi akati wandei emasekonzi kuti kutenga kwako kuonekwe. Ndapota vhara app zvachose woitangazve.

Kana chidhori chengoro yekutenga chiri kumusoro chikanyangarika mushure mekutangazve app, vhezheni inobhadharwa yava kushanda.

Kana uchiri kutadza kushandisa maficha anobhadharwa, ndapota simbisa kuti kutenga kwako kwakapedzwa zvinobudirira.

Kunyoresa kwepawebhu

Kana kutenga kwepawebhu kwapera zvinobudirira, uchagamuchira email ine musoro unotevera:
Risiti yekunyoresa kwako kwe{name of the app you purchased}

iOS

  1. Vhura app yeZvirongwa paiPhone yako.
  2. Baya zita rako.
  3. Baya Zvawakanyoresa.

Android

  1. Vhura app yeGoogle Play uye iva nechokwadi chekuti wakapinda muAkaundi yeGoogle yawakashandisa kutenga.
  2. Baya chidhori cheprofile yako.
  3. Baya Kubhadhara nezvawakanyoresa, wozobaya Zvawakanyoresa.

Kana kutenga kwako kwakapedzwa uye kubhadhara kwakaitwa asi chidhori chengoro yekutenga chichiri kuratidzwa, ndapota shandisa ficha yekudzoreredza.

Baya chidhori chengoro yekutenga, wozobaya Dzoreredza Zvakatengwa. App yako ichachinja kuita vhezheni yePro kana zvakatengwa zvadzoreredzwa zvinobudirira.

Kana uine rekodhi yekutenga uye chidhori chengoro yekutenga chanyangarika asi uchiri kutadza kushandisa maficha anobhadharwa, ndapota taura nesu uchitipa zvakadzama.

Q. Handikwanisi kutumira faira zvinobudirira.
A.

Kutanga, ndapota tarisa kana uchikwanisa kutumira faira remuenzaniso kana faira richangogadzirwa. Kana riri faira rimwe chete risingakwanisi kutumirwa, dambudziko rinogona kunge richikonzerwa nezviri mariri.

Kana dambudziko richingoitika pafaira rimwe chete, ndapota taura nesu uchitipa mashoko anotevera:

  • Simbisa kuti unogona kutumira faira remuenzaniso, wotsanangura kuti faira iroro chete ndiro risingagoni kutumirwa.
  • Kana zvichibvira, tsanangura faira rawakagadzira uye tizivise kana uchikwanisa kutitumira faira racho kuti tiongorore.
  • Kana uchikwanisa kutitumira faira racho, ndapota sanganisira kero yeemail yatinogona kukubata nayo.
  • Chikwata chedu cherutsigiro chinogona kukubata pazvinenge zvichidiwa chokukumbira kuti utumire faira racho kuitira kuti tiongorore dambudziko.

Ndapota ziva kuti tingatadza kuongorora nyaya dzose.

Q. Pane vhezheni yepakombiyuta yeWindows kana Mac here?
A.

Tinopa vhezheni yepawebhu kana wedzero yeChrome kune mazhinji emaapp edu. Izvi zvinogona kushandiswa paWindows neMac, uye tinovimba kuti muchazviedza.

Q. Ndingakumbira sei kudzorerwa mari?
A.

Maitiro ekudzorerwa mari anoenderana nepuratifomu yawakatenga nayo.

Kukanzura kunyoresa hakudzoreri mari yawakatobhadhara. Kudzorerwa mari hakuvimbiswi uye zvikumbiro zvinoongororwa maererano nemitemo yepuratifomu imwe neimwe uye mamiriro ekutenga kwacho.

Kunyoresa kwepawebhu

Kuti ukumbire kudzorerwa mari yezvawakatenga pawebhu, tapota taura nesu uchipa mashoko anotevera:

  • Zita reapp yawakatenga
  • Kero yeemail yawakashandisa pakutenga
  • Zuva rawakatenga
  • Chikonzero chekukumbira kudzorerwa mari

Kutipa mashoko ari muemail yerisiti yekutenga ine musoro unotevera kuchatibatsira kusimbisa kutenga kwako:
Your {Target App name} subscription receipt

Kana taongorora kutenga kwako, tichakuzivisa kana kuchikodzera kudzorerwa mari.

iOS

Pazvinhu zvakatengwa uye kunyoresa kwakaitwa kuburikidza neApp Store, tapota kumbira kudzorerwa mari kubva kuApple.

  1. Pinda muakaundi yako papeji reApple reReport a Problem.
  2. Sarudza Kumbira kudzorerwa mari.
  3. Sarudza chikonzero chekukumbira kwako kudzorerwa mari.
  4. Sarudza app kana kunyoresa kwacho wotumira chikumbiro chako.

Apple ndiyo inosarudza kana kudzorerwa mari kuchibvumidzwa. Tapota taurawo neApple kuti uzive mamiriro echikumbiro chako.

Vhura peji reApple reReport a Problem
Ona mirayiridzo yepamutemo yeApple yekudzorerwa mari

Android

Pazvinhu zvakatengwa uye kunyoresa kwakaitwa kuburikidza neGoogle Play, tapota kumbira kudzorerwa mari kubva kuGoogle Play.

  1. Vhura peji reGoogle Play rekukumbira kudzorerwa mari.
  2. Pinda neGoogle Account yawakashandisa pakutenga.
  3. Sarudza zvawakatenga wotevera mirayiridzo iri pachiratidziri kuti utumire chikumbiro chako.

Kukodzera kudzorerwa mari kunosarudzwa maererano nemitemo yeGoogle Play yekudzorera mari uye mamiriro ekutenga kwacho. Dzimwe nguva, zvakadai sekunge papfuura nguva kubva pawakatenga, Google Play inogona kukuudza kuti utaure nemugadziri weapp.

Kana ukaudzwa kuti utaure nesu, tapota sanganisira nhamba yeodha yako, inotanga neGPA., uye chikonzero chekukumbira kudzorerwa mari.

Vhura peji reGoogle Play rekukumbira kudzorerwa mari

Kukumbira kudzorerwa mari kungasakanzura kunyoresa kwako zvoga. Kuti umise kubhadhariswa mune ramangwana, tapota onawo Ndinokanzura sei kunyoresa kwangu? pamusoro.