Ibibazo bikunze kubazwa

Dore bimwe mu bibazo bikunze kubazwa.

Q. Nahagarika nte ifatabuguzi ryanjye?
A.

Ifatabuguzi ryo kuri interineti

Igihe waguraga ifatabuguzi ryo kuri interineti, wakiriye imeli ifite umutwe ukurikira:
Your {Target App name} subscription receipt

Hafi y'ahagana hasi muri iyo imeli, hitamo ihuza rikurikira:
customer portal.

Ku rupapuro rufungutse, hitamo buto ikurikira kugira ngo uhagarike ifatabuguzi ryawe:
Cancel subscription

iOS

  1. Fungura porogaramu y'Igenamiterere kuri iPhone yawe.
  2. Kanda ku izina ryawe.
  3. Kanda ku Mafatabuguzi.
  4. Hitamo ifatabuguzi ushaka guhagarika.
  5. Kanda kuri Hagarika ifatabuguzi. Niba buto yo guhagarika itagaragara cyangwa hagaragara ubutumwa butukura buvuga igihe rizarangirira, ifatabuguzi ryamaze guhagarikwa.
Reba amabwiriza yemewe ya Apple

Android

  1. Fungura porogaramu ya Google Play kandi urebe ko winjiye muri Konti ya Google wakoresheje ugura.
  2. Kanda ku gashushondanga k'umwirondoro wawe.
  3. Kanda ku Kwishyura n'amafatabuguzi, hanyuma ku Mafatabuguzi.
  4. Hitamo ifatabuguzi ushaka guhagarika.
  5. Kanda kuri Hagarika ifatabuguzi maze ukurikize amabwiriza agaragara kuri ecran.
Reba amabwiriza yemewe ya Google Play

Gusiba porogaramu ntibihagarika ifatabuguzi ryawe.

Q. Nahinduye telefone. Nagarura nte Pro naguze?
A.

Kanda ku gashushondanga k'agare ko guhahiramo, hanyuma ukande kuri Garura ibyo waguze. Porogaramu yawe izahinduka verisiyo ya Pro nyuma y'uko ibyo waguze bigaruwe neza.

Iyo agashushondanga k'agare ko guhahiramo kabuze, verisiyo ya Pro iba yagaruwe neza.

Q. Nshobora gukoresha konti yanjye yishyurwa kuri iOS, Android no kuri interineti?
A.

Turabiseguyeho, ariko muri iki gihe gahunda zishyurwa zigurwa ukwazo kuri buri rubuga. Ibyaguzwe kuri iOS, Android cyangwa kuri interineti ntibishobora gukoreshwa ku zindi mbuga muri iki gihe.

Turatekereza gushyiraho uburyo bwo gukoresha ibyo waguze rimwe ku mbuga nyinshi mu gihe kizaza.

Q. Naguze verisiyo yishyurwa, ariko sinshobora gukoresha uburyo bwayo bwishyurwa.
A.

Bitewe n'umuyoboro wawe, bishobora gufata kuva ku masegonda make kugeza ku masegonda mirongo kugira ngo ibyo waguze bigaragare. Funga porogaramu burundu hanyuma wongere uyifungure.

Niba agashushondanga k'agare ko guhahiramo kari mu gice cyo hejuru kabuze nyuma yo kongera gufungura porogaramu, verisiyo yishyurwa iba yatangiye gukora.

Niba ugishobora kudakoresha uburyo bwishyurwa, genzura ko igura ryawe ryarangiye neza.

Ifatabuguzi ryo kuri interineti

Iyo igura ryo kuri interineti rirangiye neza, uzakira imeli ifite umutwe ukurikira:
Inyemezabwishyu y'ifatabuguzi ryawe rya {name of the app you purchased}

iOS

  1. Fungura porogaramu y'Igenamiterere kuri iPhone yawe.
  2. Kanda ku izina ryawe.
  3. Kanda ku Mafatabuguzi.

Android

  1. Fungura porogaramu ya Google Play kandi urebe ko winjiye muri Konti ya Google wakoresheje ugura.
  2. Kanda ku gashushondanga k'umwirondoro wawe.
  3. Kanda ku Kwishyura n'amafatabuguzi, hanyuma ku Mafatabuguzi.

Niba igura ryawe ryararangiye kandi warishyuye ariko agashushondanga k'agare ko guhahiramo kagikomeza kugaragara, koresha uburyo bwo kugarura ibyo waguze.

Kanda ku gashushondanga k'agare ko guhahiramo, hanyuma ukande kuri Garura ibyo waguze. Porogaramu yawe izahinduka verisiyo ya Pro nyuma y'uko ibyo waguze bigaruwe neza.

Niba ufite inyandiko yemeza ibyo waguze kandi agashushondanga k'agare ko guhahiramo kakaba karabuze ariko ugakomeza kutabasha gukoresha uburyo bwishyurwa, twandikire uduhe ibisobanuro birambuye.

Q. Sinshobora kohereza dosiye neza.
A.

Banza urebe niba ushobora kohereza dosiye y'icyitegererezo cyangwa dosiye umaze gukora. Niba ari dosiye imwe gusa idashobora koherezwa, ikibazo gishobora kuba gishingiye ku biyirimo.

Niba ikibazo kibaho kuri dosiye imwe gusa, twandikire uduhe amakuru akurikira:

  • Emeza ko ushobora kohereza dosiye y'icyitegererezo, kandi usobanure ko ari iyo dosiye imwe gusa idashobora koherezwa.
  • Niba bishoboka, sobanura dosiye wakoze kandi utumenyeshe niba ushobora kuyitwoherereza kugira ngo dusuzume ikibazo.
  • Niba ushobora kutwoherereza dosiye, shyiramo aderesi ya imeli twagukoresha tuvugana nawe.
  • Itsinda ryacu ry'ubufasha rishobora kukwandikira igihe bikenewe rikagusaba kohereza dosiye kugira ngo dusuzume ikibazo.

Menya ko dushobora kutabasha gusuzuma buri kibazo cyose.

Q. Hari verisiyo ya mudasobwa ya Windows cyangwa Mac?
A.

Dutanga verisiyo yo kuri interineti cyangwa inyongera ya Chrome kuri porogaramu zacu nyinshi. Bishobora gukoreshwa kuri Windows na Mac, kandi twizeye ko uzabigerageza.

Q. Nasaba nte gusubizwa amafaranga?
A.

Uburyo bwo gusubizwa amafaranga buterwa n’urubuga waguriyeho.

Guhagarika ifatabuguzi ntibisubiza amafaranga wamaze kwishyura. Gusubizwa amafaranga ntibyizewe; bisuzumwa hakurikijwe amabwiriza ya buri rubuga n’uko igikorwa cyo kugura cyagenze.

Ifatabuguzi ryo kuri interineti

Kugira ngo usabe gusubizwa amafaranga y’ikintu waguze ku rubuga, twandikire uduhe amakuru akurikira:

  • Izina rya porogaramu waguze
  • Aderesi ya imeri wakoresheje ugura
  • Itariki waguzeho
  • Impamvu usaba gusubizwa amafaranga

Gutanga amakuru ari muri imeri y’inyemezabwishyu ifite umutwe ukurikira bizadufasha kugenzura ibyo waguze:
Your {Target App name} subscription receipt

Tumaze gusuzuma ibyo waguze, tuzakumenyesha niba wemerewe gusubizwa amafaranga.

iOS

Ku byo waguze n’amafatabuguzi wakoze unyuze muri App Store, saba Apple kugusubiza amafaranga.

  1. Injira kuri paji ya Apple yitwa Report a Problem.
  2. Hitamo Gusaba gusubizwa amafaranga.
  3. Hitamo impamvu usaba gusubizwa amafaranga.
  4. Hitamo porogaramu cyangwa ifatabuguzi maze wohereze ubusabe bwawe.

Apple ni yo igena niba ubusabe bwo gusubizwa amafaranga bwemewe. Ushobora no kuvugana na Apple kugira ngo umenye aho ubusabe bwawe bugeze.

Fungura paji ya Apple yitwa Report a Problem
Reba amabwiriza yemewe ya Apple yo gusubizwa amafaranga

Android

Ku byo waguze n’amafatabuguzi wakoze unyuze muri Google Play, saba Google Play kugusubiza amafaranga.

  1. Fungura paji ya Google Play yo gusaba gusubizwa amafaranga.
  2. Injira ukoresheje konti ya Google wakoresheje ugura.
  3. Hitamo icyo waguze maze ukurikize amabwiriza ari kuri ekara kugira ngo wohereze ubusabe bwawe.

Kwemererwa gusubizwa amafaranga bigenwa hakurikijwe amabwiriza ya Google Play yo gusubizwa amafaranga n’uko igikorwa cyo kugura cyagenze. Mu bihe bimwe, nk’igihe hashize igihe runaka uguze, Google Play ishobora kukuyobora ku wakoze porogaramu.

Niba uyobowe kuri twe, shyiramo nimero y’itumiza ryawe itangirwa na GPA., n’impamvu usaba gusubizwa amafaranga.

Fungura paji ya Google Play yo gusaba gusubizwa amafaranga

Gusaba gusubizwa amafaranga bishobora kudahita bihagarika ifatabuguzi ryawe. Kugira ngo uhagarike kwishyuzwa mu gihe kizaza, reba kandi igice kiri haruguru cyitwa Nahagarika nte ifatabuguzi ryanjye?