Mafunso ofunsidwa kawirikawiri

Nawa mafunso ena ofunsidwa kawirikawiri.

Q. Kodi ndimaletsa bwanji umembala wanga wolipira?
A.

Umembala wolipira wa pa intaneti

Mutagula umembala wolipira wa pa intaneti, munalandira imelo yokhala ndi mutu wotsatirawu:
Your {Target App name} subscription receipt

Pafupi ndi kumapeto kwa imelo, sankhani ulalo wotsatirawu:
customer portal.

Pa tsamba lomwe litseguke, sankhani batani lotsatirali kuti muletse umembala wanu wolipira:
Cancel subscription

iOS

  1. Tsegulani pulogalamu ya Zokonda pa iPhone yanu.
  2. Dinani dzina lanu.
  3. Dinani Umembala wolipira.
  4. Sankhani umembala wolipira womwe mukufuna kuletsa.
  5. Dinani Letsani umembala wolipira. Ngati batani loletsa silikuoneka kapena uthenga wotha kwa umembala ukuoneka wofiira, umembalawo unaletsedwa kale.
Onani malangizo ovomerezeka a Apple

Android

  1. Tsegulani pulogalamu ya Google Play ndipo onetsetsani kuti mwalowa mu Akaunti ya Google yomwe munagwiritsa ntchito pogula.
  2. Dinani chithunzi cha mbiri yanu.
  3. Dinani Malipiro ndi umembala wolipira, kenako Umembala wolipira.
  4. Sankhani umembala wolipira womwe mukufuna kuletsa.
  5. Dinani Letsani umembala wolipira ndipo tsatirani malangizo omwe akuoneka pa chowonetsera.
Onani malangizo ovomerezeka a Google Play

Kuchotsa pulogalamuyi sikuletsa umembala wanu wolipira.

Q. Ndasintha foni. Kodi ndibwezeretsa bwanji kugula kwanga kwa Pro?
A.

Dinani chizindikiro cha ngolo yogulira, kenako dinani Bwezeretsani zomwe munagula. Pulogalamu yanu isintha kukhala mtundu wa Pro zomwe munagula zikabwezeretsedwa bwinobwino.

Chizindikiro cha ngolo yogulira chikasowa, mtundu wa Pro wabwezeretsedwa bwinobwino.

Q. Kodi ndingagwiritse ntchito akaunti yanga yolipira pa iOS, Android, ndi pa intaneti?
A.

Tikupepesa, koma pakali pano mapulani olipira amagulidwa pa pulatifomu iliyonse payokha. Zomwe mwagula pa iOS, Android, kapena pa intaneti sizingagawidwe ndi mapulatifomu ena pakali pano.

Tikuganizira zothandiza kugwiritsa ntchito zomwe mwagula kamodzi pa mapulatifomu angapo m'tsogolo.

Q. Ndagula mtundu wolipira, koma sindingagwiritse ntchito mbali zolipira.
A.

Kutengera kulumikizidwa kwanu, zingatenge masekondi ochepa mpaka makumi angapo a masekondi kuti zomwe mwagula ziyambe kuoneka. Chonde tsekani pulogalamuyi kwathunthu kenako muyiyambitsenso.

Ngati chizindikiro cha ngolo yogulira pamwamba pa pulogalamuyi chasowa mutayiyambitsanso, mtundu wolipira wayamba kugwira ntchito.

Ngati simungathebe kugwiritsa ntchito mbali zolipira, chonde tsimikizirani kuti kugula kwanu kunamalizidwa bwinobwino.

Umembala wolipira wa pa intaneti

Kugula kwa pa intaneti kukamalizidwa bwinobwino, mudzalandira imelo yokhala ndi mutu wotsatirawu:
Risiti ya umembala wanu wolipira wa {name of the app you purchased}

iOS

  1. Tsegulani pulogalamu ya Zokonda pa iPhone yanu.
  2. Dinani dzina lanu.
  3. Dinani Umembala wolipira.

Android

  1. Tsegulani pulogalamu ya Google Play ndipo onetsetsani kuti mwalowa mu Akaunti ya Google yomwe munagwiritsa ntchito pogula.
  2. Dinani chithunzi cha mbiri yanu.
  3. Dinani Malipiro ndi umembala wolipira, kenako Umembala wolipira.

Ngati kugula kwanu kunamalizidwa ndipo munalipira koma chizindikiro cha ngolo yogulira chikuonekabe, chonde gwiritsani ntchito mbali yobwezeretsa zomwe munagula.

Dinani chizindikiro cha ngolo yogulira, kenako dinani Bwezeretsani zomwe munagula. Pulogalamu yanu isintha kukhala mtundu wa Pro zomwe munagula zikabwezeretsedwa bwinobwino.

Ngati muli ndi mbiri yogula ndipo chizindikiro cha ngolo yogulira chasowa koma simungathebe kugwiritsa ntchito mbali zolipira, chonde tiuzeni vutolo mwatsatanetsatane.

Q. Sindingathe kutumiza fayilo bwinobwino.
A.

Choyamba, chonde onani ngati mungathe kutumiza fayilo yachitsanzo kapena fayilo yomwe mwangopanga kumene. Ngati ndi fayilo inayake yokha yomwe siikutumizika, vutolo lingakhale chifukwa cha zomwe zili mmenemo.

Ngati vutolo likuchitika pa fayilo inayake yokha, chonde lumikizanani nafe ndi kutipatsa mfundo zotsatirazi:

  • Tsimikizirani kuti mutha kutumiza fayilo yachitsanzo, ndipo fotokozani kuti ndi fayilo yeniyeniyo yokha yomwe siikutumizika.
  • Ngati n'kotheka, fotokozani fayilo yomwe mwapanga ndipo tiuzeni ngati mungathe kutitumizira fayiloyo kuti tifufuze.
  • Ngati mungathe kutitumizira fayiloyo, chonde phatikizani adilesi ya imelo yomwe tingakulumikizireni.
  • Gulu lathu lothandiza lingakulumikizeni pakafunika kutero ndi kukupemphani kutumiza fayiloyo kuti tifufuze vutolo.

Chonde dziwani kuti mwina sitingathe kufufuza vuto lililonse.

Q. Kodi pali mtundu wa pa kompyuta wa Windows kapena Mac?
A.

Timapereka mtundu wa pa intaneti kapena chowonjezera cha Chrome pa mapulogalamu athu ambiri. Izi zingagwiritsidwe ntchito pa Windows ndi Mac, ndipo tikuyembekeza kuti mudzaziyesa.

Q. Kodi ndingapemphe bwanji kubwezeredwa ndalama?
A.

Njira yobwezera ndalama imadalira nsanja imene munagulirapo.

Kuletsa umembala sikubweza ndalama zimene munalipira kale. Kubwezeredwa kwa ndalama sikutsimikiziridwa ndipo zopempha zimawunikidwa malinga ndi malamulo a nsanja iliyonse komanso mmene kugulako kunachitikira.

Umembala wolipira wa pa intaneti

Kuti mupemphe kubwezeredwa ndalama pa zimene munagula pa webusaiti, chonde titumizireni uthenga wokhala ndi mfundo izi:

  • Dzina la pulogalamu imene munagula
  • Adilesi ya imelo imene munagwiritsa ntchito pogula
  • Tsiku logula
  • Chifukwa chopemphera kubwezeredwa ndalama

Kutumiza mfundo zochokera mu imelo ya risiti yogula yokhala ndi mutu wotsatirawu kudzatithandiza kutsimikizira zimene munagula:
Your {Target App name} subscription receipt

Tikawunika zimene munagula, tidzakudziwitsani ngati zikuyenerera kubwezeredwa ndalama.

iOS

Pa zimene munagula ndi maumembala amene munalipirira kudzera mu App Store, chonde pemphani kubwezeredwa ndalama kwa Apple.

  1. Lowani mu akaunti yanu patsamba la Apple la Report a Problem.
  2. Sankhani Pemphani kubwezeredwa ndalama.
  3. Sankhani chifukwa chimene mukupemphera kubwezeredwa ndalama.
  4. Sankhani pulogalamu kapena umembala ndipo tumizani pempho lanu.

Apple ndiyo imasankha ngati pempho lobwezeredwa ndalama livomerezedwa. Chonde funsaninso Apple kuti mudziwe mmene pempho lanu likuyendera.

Tsegulani tsamba la Apple la Report a Problem
Onani malangizo ovomerezeka a Apple okhudza kubwezeredwa ndalama

Android

Pa zimene munagula ndi maumembala amene munalipirira kudzera mu Google Play, chonde pemphani kubwezeredwa ndalama kwa Google Play.

  1. Tsegulani tsamba lopemphera kubwezeredwa ndalama la Google Play.
  2. Lowani ndi Akaunti ya Google imene munagwiritsa ntchito pogula.
  3. Sankhani zimene munagula ndipo tsatirani malangizo omwe ali pa sikirini kuti mutumize pempho lanu.

Kuyenerera kubwezeredwa ndalama kumatsimikiziridwa malinga ndi malamulo a Google Play obwezera ndalama komanso mmene kugulako kunachitikira. Nthawi zina, monga pakadutsa nthawi kuchokera pamene munagula, Google Play ingakuuzeni kuti mulankhule ndi wopanga pulogalamuyo.

Ngati mwauzidwa kuti mutilankhule, chonde phatikizani nambala ya oda yanu, yomwe imayamba ndi GPA., komanso chifukwa chopemphera kubwezeredwa ndalama.

Tsegulani tsamba lopemphera kubwezeredwa ndalama la Google Play

Kupempha kubwezeredwa ndalama sikungangoletsa umembala wanu. Kuti musadzalipiritsidwenso mtsogolo, chonde onaninso Kodi ndingaletse bwanji umembala wanga? pamwambapa.