Ngā pātai auau

Anei ētahi pātai auau.

Q. Me pēhea taku whakakore i taku ohaurunga?
A.

Ohaurunga tukutuku

I tō hokonga i tētahi ohaurunga tukutuku, i whiwhi koe i tētahi īmēra me te kaupapa e whai ake nei:
Your {Target App name} subscription receipt

Tata ki raro o te īmēra, tīpakohia te hononga e whai ake nei:
customer portal.

I te whārangi ka tuwhera, tīpakohia te pātene e whai ake nei hei whakakore i tō ohaurunga:
Cancel subscription

iOS

  1. Whakatuwheratia te taupānga Tautuhinga i tō iPhone.
  2. Patoa tō ingoa.
  3. Patoa Ngā ohaurunga.
  4. Tīpakohia te ohaurunga e hiahia ana koe ki te whakakore.
  5. Patoa Whakakore ohaurunga. Ki te kore e kitea te pātene whakakore, ki te puta rānei he karere paunga ki te whero, kua whakakorea kētia te ohaurunga.
Tirohia ngā tohutohu mana a Apple

Android

  1. Whakatuwheratia te taupānga Google Play, ā, kia mōhio kua takiuru koe ki te Pūkete Google i whakamahia mō te hokonga.
  2. Patoa tō ata kōtaha.
  3. Patoa Ngā utu me ngā ohaurunga, kātahi Ngā ohaurunga.
  4. Tīpakohia te ohaurunga e hiahia ana koe ki te whakakore.
  5. Patoa Whakakore ohaurunga, ka whai i ngā tohutohu kei te mata.
Tirohia ngā tohutohu mana a Google Play

E kore te muku i te taupānga e whakakore i tō ohaurunga.

Q. Kua huri ahau ki tētahi waea hou. Me pēhea taku whakaora i taku hokonga Pro?
A.

Patoa te ata kāta, kātahi ka pato i Whakaora hokonga. Ka huri tō taupānga ki te putanga Pro ina oti pai te whakaora i te hokonga.

Ina ngaro te ata kāta, kua oti pai te whakaora i te putanga Pro.

Q. Ka taea e au te whakamahi i taku pūkete whaiutu puta noa i iOS, Android, me te tukutuku?
A.

E whakapāha ana mātou, engari i tēnei wā me hoko motuhake ngā mahere whaiutu mō ia pūhara. Kāore e taea i tēnei wā te tiritiri i tētahi hokonga i mahia ki iOS, Android, ki te tukutuku rānei, ki ērā atu pūhara.

Kei te whakaaro mātou ki te tautoko i te whakamahi i te hokonga kotahi puta noa i ngā pūhara maha ā muri ake nei.

Q. I hokona e au te putanga whaiutu, engari kāore e taea e au te whakamahi i ngā āhuatanga whaiutu.
A.

I runga i tō hononga, ka pau pea ētahi hēkona ki te maha tekau hēkona kia whai mana ai tō hokonga. Tēnā katia rawatia te taupānga, kātahi ka tīmata anō.

Ki te ngaro te ata kāta i te pane i muri i te tīmata anō i te taupānga, kua hohe te putanga whaiutu.

Ki te kore tonu e taea e koe te whakamahi i ngā āhuatanga whaiutu, tēnā whakaū kua oti pai tō hokonga.

Ohaurunga tukutuku

Ina oti pai tētahi hokonga tukutuku, ka whiwhi koe i tētahi īmēra me te kaupapa e whai ake nei:
Tō rihīti ohaurunga {name of the app you purchased}

iOS

  1. Whakatuwheratia te taupānga Tautuhinga i tō iPhone.
  2. Patoa tō ingoa.
  3. Patoa Ngā ohaurunga.

Android

  1. Whakatuwheratia te taupānga Google Play, ā, kia mōhio kua takiuru koe ki te Pūkete Google i whakamahia mō te hokonga.
  2. Patoa tō ata kōtaha.
  3. Patoa Ngā utu me ngā ohaurunga, kātahi Ngā ohaurunga.

Mēnā kua oti tō hokonga, kua utua hoki, engari kei te kitea tonu te ata kāta, tēnā whakamahia te āhuatanga whakaora.

Patoa te ata kāta, kātahi ka pato i Whakaora hokonga. Ka huri tō taupānga ki te putanga Pro ina oti pai te whakaora i te hokonga.

Mēnā he pūkete tōu mō te hokonga, ā, kua ngaro te ata kāta, engari kāore tonu e taea e koe te whakamahi i ngā āhuatanga whaiutu, tēnā whakapā mai me ngā taipitopito.

Q. Kāore e taea e au te kaweake pai i tētahi kōnae.
A.

Tuatahi, tēnā tirohia mēnā ka taea e koe te kaweake i tētahi kōnae tauira, i tētahi kōnae kātahi anō ka hangaia rānei. Mēnā kotahi anake te kōnae kāore e taea te kaweake, tērā pea e pā ana te raruraru ki ōna ihirangi.

Mēnā ka pā te raruraru ki tētahi kōnae motuhake anake, tēnā whakapā mai me ngā mōhiohio e whai ake nei:

  • Whakaū ka taea e koe te kaweake i tētahi kōnae tauira, ā, whakamāramatia ko taua kōnae motuhake anake kāore e taea te kaweake.
  • Ki te taea, whakaahuatia te kōnae i hangaia e koe, ā, whakamōhiotia mai mēnā ka taea e koe te tuku mai i taua kōnae hei tirotiro mā mātou.
  • Mēnā ka taea e koe te tuku mai i te kōnae, tēnā whakaurua he wāhitau īmēra hei whakapā atu mā mātou ki a koe.
  • Ka whakapā atu pea tā mātou tīma tautoko ina hiahiatia, ka tono hoki kia tukuna mai te kōnae kia taea ai e mātou te tirotiro i te raruraru.

Kia mōhio mai, kāore pea e taea e mātou te tirotiro i ia take katoa.

Q. Kei te wātea he putanga papamahi mō Windows, Mac rānei?
A.

Ka whakarato mātou i tētahi putanga tukutuku, i tētahi toronga Chrome rānei mō te nuinga o ā mātou taupānga. Ka taea ēnei te whakamahi i Windows me Mac, ā, ko te tūmanako ka whakamātau koe.

Q. Me pēhea taku tono kia whakahokia taku moni?
A.

Kei te pūhara i hokona ai e koe te tukanga whakahoki moni.

Mā te whakakore ohaurunga e kore ai e whakahokia ngā utu kua utua kētia. Kāore e kīia ka whakahokia te moni; ka arotakengia ngā tono i runga i ngā kaupapa here a ia pūhara me ngā āhuatanga o te hokonga.

Ohaurunga tukutuku

Hei tono kia whakahokia te moni mō tētahi hokonga i te paetukutuku, whakapā mai me ēnei mōhiohio:

  • Te ingoa o te taupānga i hokona
  • Te wāhitau īmēra i whakamahia mō te hokonga
  • Te rā hoko
  • Te take i tono ai koe kia whakahokia te moni

Mā te tuku mai i ngā mōhiohio i te īmēra rihīti hoko e mau ana tēnei rārangi kaupapa e āwhina i a mātou ki te manatoko i tō hokonga:
Your {Target App name} subscription receipt

Ka oti te arotake i tō hokonga, ka whakamōhio atu mātou mēnā e āhei ana kia whakahokia te moni.

iOS

Mō ngā hokonga me ngā ohaurunga i mahia mā te App Store, tonoa a Apple kia whakahokia te moni.

  1. Takiuru ki te whārangi Pūrongo Raru a Apple.
  2. Tīpakohia te Tono whakahoki moni.
  3. Tīpakohia te take o tō tono whakahoki moni.
  4. Tīpakohia te taupānga, te ohaurunga rānei, ka tuku i tō tono.

Mā Apple e whakatau mēnā ka whakaaetia te whakahoki moni. Whakapā hoki ki a Apple ki te tirotiro i te tūnga o tō tono.

Whakatuwheratia te whārangi Pūrongo Raru a Apple
Tirohia ngā tohutohu whaimana a Apple mō te whakahoki moni

Android

Mō ngā hokonga me ngā ohaurunga i mahia mā Google Play, tonoa a Google Play kia whakahokia te moni.

  1. Whakatuwheratia te whārangi tono whakahoki moni a Google Play.
  2. Takiuru mā te Pūkete Google i whakamahia mō te hokonga.
  3. Tīpakohia te hokonga, ka whai i ngā tohutohu kei te mata hei tuku i tō tono.

Ka whakatauria te āheinga ki te whakahoki moni i runga i ngā kaupapa here whakahoki moni a Google Play me ngā āhuatanga o te hokonga. I ētahi wā, pērā i te wā kua pahure ake he wā mai i te hokonga, ka tono pea a Google Play kia whakapā koe ki te kaiwhakawhanake o te taupānga.

Mēnā ka tohutohua koe kia whakapā mai ki a mātou, whakaurua tō tau tono hoko, e tīmata ana ki te GPA., me te take i tono ai koe kia whakahokia te moni.

Whakatuwheratia te whārangi tono whakahoki moni a Google Play

E kore pea e whakakorea aunoatia tō ohaurunga ina tono koe kia whakahokia te moni. Hei whakamutu i ngā utu ā muri ake, tirohia hoki Me pēhea taku whakakore i taku ohaurunga? kei runga ake nei.